Madam Chao’s routine starts from 10 am to 8 pm everyday. She works together with her relative who also experiences rheumatism. The job only requires her to stand whenever necessary, as she is unable to stand for long hours due to rheumatism; therefore, she enjoys her work. She mops, sweeps and washes the female and the male toilets. This is besides the washing of basins, throwing of rubbish and replenishing toilet rolls. In short, cleaning everything.
Being courteous and patient with her patrons is part of her job. She also ensures that her patrons pay twenty cents, each time they use the toilet. However, she did make exceptions when it was impossible for her to collect the twenty cents. Cleaning of toilets is not a once a day duty for her; she has to be ever ready to clean up the mess left behind by her patrons.
By Zuraidah
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